Sprinkler controllers are the component most likely to be outdated across your existing client base, and smart controller upgrades represent a high-margin service that clients understand and appreciate. A systematic approach to identifying upgrade candidates and presenting the ROI case converts a large portion of your existing accounts into upgrade revenue each season.
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Identifying Clients Ready for a Controller Upgrade
Any controller that is more than seven years old, lacks Wi-Fi connectivity, or cannot receive weather-based watering adjustments is a candidate for a smart upgrade. Software that stores controller installation date and model in the client record lets you filter your entire client base for upgrade candidates in minutes. A spring campaign targeting these clients with a before-and-after comparison of a standard timer versus a smart controller, along with an estimated annual water savings, generates consistent upgrade revenue without requiring a dedicated sales team.
The Installation Process That Sets the Client Up for Success
A smart controller installation is only as valuable as the configuration that follows it. Technicians who mount the controller, connect it to Wi-Fi, program all zones with the correct nozzle type and soil conditions, and verify the first automatic run cycle before leaving ensure the system delivers the water savings promised during the sale. Software with a smart controller installation checklist ensures every configuration step is completed and documented before the job is marked complete, protecting both the client experience and your company's reputation for the upgrade.
Documenting Controller Credentials in the Client Record
Smart controllers require login credentials and app access that need to be documented in the client record for future reference. If a client calls because their controller lost its Wi-Fi connection or their app stopped working, the technician needs access to the controller login information to resolve the issue without starting the setup process from scratch. Software that includes a credentials field in the client equipment record stores this information securely and accessibly so any technician can retrieve it during a service call without calling the installer or the client.
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